tilt Platform Account Terms

We at tilt set out the terms under which you may access our platform, open an account, deposit funds, place stakes on our sportsbook and live-dealer tables, and request withdrawals. These terms apply to all account holders across all supported jurisdictions where our services are available under applicable law.

By creating a tilt account, you confirm that you have read and agree to these terms. You also acknowledge that our services are available only where local law permits, and you are responsible for verifying your own jurisdiction's eligibility before proceeding. We do not offer our services in jurisdictions where online wagering is prohibited.

This document covers account creation, KYC verification, deposit and withdrawal procedures, bonus and promotion terms, dispute resolution, and jurisdiction-restricted access. For detailed data-handling practices, see our Privacy PolicyFor general information about our platform, visit our About us page.

Account Creation on tilt

To open a tilt account, you must:

Provide a valid email address and phone number.
Create a username and password (we recommend a unique, strong password).
Confirm that you are accessing our service from a jurisdiction where it is legally permitted.
Agree to these terms and our privacy policy.

We reserve the right to decline account applications if we suspect fraud, duplicate accounts, or use from prohibited jurisdictions. Account creation is instant, but access to live-dealer tables and withdrawal features requires identity verification (KYC).

Know Your Customer (KYC) Verification

Before your first withdrawal on tilt, you must complete KYC verification. You will submit:

A government-issued identity document (passport, national ID, or driver's licence).
Proof of address (utility bill, bank statement, or rental agreement issued within the last three months).
Confirmation that information matches your tilt account registration.

Our compliance team reviews submissions within one business day. Once approved, your account is fully verified and withdrawal requests are prioritized. If your submission is rejected, you will be notified with a reason and given an opportunity to resubmit.

Security Best Practice: Enable two-factor authentication (2FA) in your Account Settings after verification. This adds a secondary code requirement when logging in from new devices, protecting your account against unauthorized access.

Deposits and Withdrawals

Deposit Methods on tilt

We accept the following payment methods for deposits:

E-wallets: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet
Bank transfers: mobile banking, local payment, online payment, e-wallet

Deposits via e-wallet typically credit within seconds. Bank transfers may take a few minutes depending on your institution. Once credited, your balance is immediately available for play on our sportsbook, live-dealer tables, slots, and esports markets. We do not charge deposit fees, but your bank or e-wallet provider may apply their own charges.

Withdrawal Requests and Processing

To withdraw funds on tilt, you must have a verified account. Submit a withdrawal request through your Account menu, select your payout method (it must match your deposit source), and confirm the amount. Your request enters our verification queue. Processing times depend on your bank or e-wallet provider, but we prioritize approvals for verified accounts. During peak periods — such as Idul Fitri, Idul Adha, Imlek, or Nyepi holidays — withdrawal traffic increases; submit requests promptly if you intend to cash out.

Your first withdrawal may undergo additional verification to confirm identity and payment method. This is standard anti-fraud practice. Subsequent withdrawals from verified accounts typically process with minimal delay. We do not process withdrawals to payment methods other than the one used for your original deposit, unless you have updated your payment method through Account Settings and provided proof of ownership.

Withdrawal Limits: We enforce daily and monthly withdrawal limits on tilt accounts for fraud prevention. Limits vary by account status and transaction history. Contact our support team if you need to adjust your withdrawal preferences.

Game Rules and Stakes

All games on tilt — live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook, slots, and esports markets — are subject to published rules and payout tables displayed before you place a stake. Each game displays its minimum and maximum bet, odds or payout ratios, and any special rules or conditions.

We reserve the right to close a table, pause betting, or adjust table limits for technical, legal, or operational reasons. If a table is closed while you are logged in, your open stakes will be settled according to the rules in effect at the time of closure, and any unsettled balance will be credited to your account.

All game outcomes on tilt live-dealer tables are determined by real dealer action — no algorithms, no animations. Sportsbook outcomes are determined by official results from the relevant sporting body. Slots and esports outcomes are determined by certified random-number generators. We do not manipulate outcomes, and we do not offer any guarantee of winnings.

Bonus and Promotion Terms

tilt may offer promotional bonuses (welcome offers, reload bonuses, cashback, or loyalty rewards) from time to time. Each promotion carries specific terms, including eligibility criteria, wagering requirements, time limits, and maximum-cashout restrictions. These terms are displayed clearly when a promotion is active.

We reserve the right to modify, suspend, or cancel promotions at any time without notice. If you have claimed a bonus, your account will be subject to the bonus terms in effect at the time of claim. We may forfeit bonus credits and associated winnings if we detect abuse, fraud, or violation of bonus conditions — such as attempting to exploit a promotion or using multiple accounts to claim the same offer.

Bonus wagering requirements specify the amount you must stake before withdrawing bonus-related winnings. For example, a promotion with a 5x wagering requirement on bonus amount means you must stake five times the bonus credit in eligible games before converting winnings to cash. Time limits specify how long you have to meet wagering before the bonus expires.

Account Responsibility and Security

You are responsible for protecting your tilt account credentials. Do not share your username or password with anyone. If you suspect unauthorized access, contact our support team immediately. We will freeze your account, review transaction logs, and assist with dispute resolution.

You are liable for all activity on your tilt account, including stakes placed and funds withdrawn by anyone using your login details. We strongly recommend enabling two-factor authentication and using a unique, strong password.

Jurisdiction Restrictions

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. By creating a tilt account, you confirm that you are accessing our service from a jurisdiction where it is legal to do so, and you are responsible for verifying your own compliance with local regulations.

If we become aware that you are accessing tilt from a prohibited jurisdiction, we may suspend or terminate your account without refund. Different rules apply in different regions (Jakarta, Surabaya, Bandung, Medan, Semarang may have varying local restrictions) — it is your responsibility to verify eligibility in your location.

Dispute Resolution

If you dispute a game outcome, transaction, or payout on tilt, contact our support team through your Account Help menu. Provide details of the disputed activity, including the date, game type, and amount. Our compliance team will investigate and respond within five business days.

We maintain transaction logs and game histories for all accounts. If we find that an error occurred on our platform, we will credit your account. If our investigation confirms the outcome was correct, the dispute is closed and no adjustment is made.

If you are not satisfied with our dispute resolution, you may escalate to our senior compliance officer. Contact details are available through the Support menu. We aim to resolve all disputes fairly and transparently.

Account Termination and Suspension

We reserve the right to suspend or terminate your tilt account if:

You violate these terms or our privacy policy.
We detect fraud, money laundering, or other illegal activity.
You access tilt from a prohibited jurisdiction.
We suspect duplicate accounts, bonus abuse, or market manipulation.
You request account closure.

If your account is suspended, you will be notified of the reason and given an opportunity to respond within ten business days. Upon termination, your account balance will be held pending compliance review. Once cleared, your balance will be paid to your registered payment method via withdrawal request.

Account Closure: You can request account closure at any time through your Account Settings. Provide a reason if you wish, and confirm that you want to proceed. Closure is permanent — you will not be able to reopen the same account.

Data Protection and Privacy

We protect your tilt account data using industry-standard encryption. Your balance, transaction history, identity documents, and personal information are stored securely and accessible only to authorized personnel on a need-to-know basis. For full details on data handling, retention, and your rights, see our Privacy Policy

Liability and Disclaimers

tilt is provided on an as-is basis. We do not warrant that our service will be uninterrupted, error-free, or free from technical issues. We are not liable for losses arising from service interruptions, game delays, or technical failures, except where we are at fault.

We do not guarantee winnings or profits. All games are games of chance or skill, and outcomes are unpredictable. Participation in gaming carries financial risk. You are responsible for your own stakes and decisions.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes via email to your registered address. Continued use of tilt after changes take effect means you accept the updated terms. If you do not agree with changes, you may request account closure before the effective date.

For questions about these terms or our platform policies, contact our support team through your Account Help menu. We are available in multiple languages and respond to inquiries within one business day.