tilt Account & Payment FAQ
Users who are new to tilt often ask about account setup, deposits and withdrawals, game mechanics, and how to keep their account secure. This page answers the most common questions so you can understand how our platform works before you start using it.
Our FAQ covers four main areas: account registration and verification, payment methods and transaction ranges, game rules and mechanics (for live-dealer tables, slots, and sportsbook), and security practices. If your question is not answered here, you can open a support ticket through your Account Help menu in tilt, and our team will respond within one business day. For detailed legal information about jurisdiction eligibility, data handling, or account terms, please review our Terms and Conditions and Legal Notice
We recommend reading the security and account-care questions even if you think you know the answers — they cover important practices like two-factor authentication and password reset that protect your funds and personal data. If you have questions about specific game rules (such as blackjack payout ratios, roulette table limits, or esports market settlement timing), our in-app game guides provide detailed breakdowns. For sportsbook questions related to Liga 1, Piala AFF, or other tournaments, the live-odds panel in tilt includes rule summaries for each market.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data deletion, and support
KYC (Know Your Customer) verification requires three documents: a government-issued identity document (such as a passport or national ID card), a proof of residence issued within the last three months (utility bill, bank statement, or official mail), and a clear photo of your face holding the identity document. We use these to confirm your legal name, date of birth, address, and that the account is yours. The verification process is automated but subject to manual review if our system flags any inconsistencies. We aim to process verifications within one business day. If your documents are rejected, we send you a reason and allow resubmission. Verification is mandatory before withdrawal — we cannot process payment requests without it.
To request deletion of your tilt account and personal data, log in to your account, open Account Settings, and select "Request Account Closure and Data Deletion." You will be asked to confirm the request and may be prompted to settle any outstanding transactions or pending withdrawals. Once confirmed, your account enters a closure period during which you cannot log in. Your data is retained for a minimum of six years for regulatory and tax compliance purposes, after which it is securely deleted. If you have a pending withdrawal, we will process it before closing your account. For data-deletion requests related to specific events (such as your activity during Idul Fitri trading periods), contact our privacy team through the Account Help menu and specify the date range.
To open a support ticket, log in to tilt, go to Account Settings, and select "Account Help" or "Contact Support." Describe your issue in detail and select a category (account access, payment, game rules, technical issue, or other). Submit the ticket, and you will receive a reference number via email. Our support team responds within one business day in English and Indonesian. For urgent issues (such as account compromised or withdrawal stuck), use the "Urgent" flag so your ticket receives priority review. You can also check your open tickets and responses in the Account Help section. If you cannot log in, use the "Help" link on the login page to contact our account-recovery team.
Payments and Transactions
tilt supports deposits from most payment methods starting at a minimum of our welcome offer and up to a daily limit that varies by method. DANA, e-wallet, mobile banking, and local payment each have their own daily limits set by the payment provider — typically our welcome offer per day. Bank transfers via online payment, e-wallet, mobile banking, or local payment have daily limits ranging from our welcome offer to our welcome offer depending on your bank. online payment and e-wallet follow similar ranges. Your first deposit may be subject to a lower limit until KYC verification is complete. You can deposit multiple times per day up to your daily limit. We do not charge fees for deposits — the amount you transfer is the amount that credits your account.
If your deposit does not complete, the funds are returned to your payment method within one to three business days — the exact timing depends on your bank or e-wallet provider. Check your payment provider's app or statement to confirm the reversal. If you do not see the refund after three business days, contact your payment provider directly. For withdrawals that fail, the funds remain in your tilt account balance and are not lost — you can attempt withdrawal again using a different method or contact our support team to investigate the failure. Common causes of failed transactions include insufficient funds, expired payment method, or network timeouts. Retry the transaction after a few hours — temporary payment network issues often resolve quickly.
Game Rules and Mechanics
RTP (Return to Player) is a percentage that describes how much of all wagers placed on a slot game are returned to players as winnings over a long period — typically 10,000+ spins. For example, a slot with returns our welcome offer for every our welcome offer wagered across all players. RTP does not predict individual session outcomes — a single session may win or lose regardless of the RTP percentage. Each tilt slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) displays its RTP in the game info menu. RTP is audited and certified by our game providers. A higher RTP does not mean easier wins — it is a statistical average over vast player volumes and spins. Always wager amounts you can afford to lose.
tilt bonus offers vary by promotion, but typical terms include a wagering requirement (the amount you must wager before you can withdraw the bonus or winnings from it), a time limit for completion (usually 7 to 30 days), and eligible games or markets (some bonuses apply to slots only, others to sportsbook or live-dealer tables). Read the terms for each offer carefully before claiming. Bonuses are credited to your account separately from cash balance and may expire if not wagered within the time limit. Any winnings from a bonus are held until the wagering requirement is met. If you have questions about a specific bonus term — such as whether Liga 1 markets qualify, or if the bonus applies during Imlek or Nyepi trading periods — contact our support team before claiming.
Security and Account Care
Enable two-factor authentication (2FA) in Account Settings under Security. Select "Enable 2FA," and we will send a test code to your registered mobile number. Enter the code to confirm setup. After that, every login requires a six-digit code sent to your phone in addition to your password. 2FA protects your account even if someone obtains your password. Always confirm your mobile number is current before enabling 2FA — if you lose access to that number, you cannot log in until you contact our support team to reset it. We recommend enabling 2FA for all users, especially if you access tilt from Jakarta, Bandung, or other high-traffic areas where account takeover attempts are more common.
If you forget your tilt password, click "Forgot Password" on the login page. Enter your email address, and we send a password-reset link to your inbox. The link is valid for one hour. Click it, and you will be taken to a page where you can set a new password. Choose a strong password with uppercase, lowercase, numbers, and symbols — at least eight characters. If you do not receive the email within a few minutes, check your spam folder or wait five minutes and request a new link. If you no longer have access to your registered email address, contact our support team with proof of identity (your KYC documents) and we can help you regain access to your account.
Yes. All communication between your device and tilt servers uses TLS encryption, which means your username, password, email, and transaction data are encrypted in transit. Your identity documents collected during KYC are stored encrypted at rest on our servers. We use industry-standard encryption algorithms and do not store plaintext passwords — we store hashed versions that cannot be reversed. Our servers are protected by firewalls and access controls, and we conduct regular security audits. We do not sell or share your personal data with third parties except where required by law (tax authorities, regulators, or law enforcement). For a detailed explanation of our data-handling practices, see our Privacy Policy
If you suspect unauthorized access or fraudulent activity on your tilt account, log out immediately (if you can), then use the "Forgot Password" link to reset your password from a different device. After resetting, log back in and open Account Settings to review your login history and recent transactions. If you see unfamiliar activity, open a support ticket marked "Urgent" and describe what you noticed. Our security team will investigate and may temporarily hold your account pending review. We can reverse unauthorized withdrawals if we find fraud within a certain timeframe. Never share your password or 2FA codes with anyone, including tilt support staff — we will never ask for them. Enable two-factor authentication immediately if you have not already.