tilt Privacy Policy

This page describes what we collect when you use tilt and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place stakes on our sportsbook and live-dealer tables, we collect personal and transactional information. We use encryption, role-based access controls, and standard security practices to safeguard your information.

Our servers may sit outside your jurisdiction — data may be processed and stored in locations determined by our infrastructure providers. By using tilt, you consent to this cross-border data handling. We do not sell your information to third parties for marketing purposes. We do share data with payment processors, compliance verifiers, and law enforcement where required by law.

We respect your rights to access, correct, or request deletion of your personal data, subject to legal retention requirements. For questions about our data practices, contact our privacy team through your Account Help menu or via the contact details at the end of this policy.

Data We Collect on tilt

We collect data in several categories:

Account Registration Data

When you create a tilt account, we collect your email address, phone number, username, password (encrypted), and any optional profile information you provide. We also record the date and time of account creation, your IP address, and the device you used to register.

Identity and Verification Data

Before your first withdrawal on tilt, we require Know Your Customer (KYC) verification. You provide a government-issued identity document (passport, national ID, or driver's licence), proof of address (utility bill or bank statement), and personal details (full name, date of birth, address). We store scans of these documents and cross-reference them with your account registration. Verification data is encrypted and retained for compliance purposes, typically for seven years after account closure or as required by law.

Payment and Transaction Data

We record all deposits, withdrawals, and stake activity on your tilt account. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we capture the payment method, amount, timestamp, and confirmation reference. We do not store your full payment card or e-wallet credentials — those are processed by our payment partners using tokenization.

Gaming and Sportsbook Data

We log your game activity: which live-dealer tables you join, sportsbook markets you view, slots you play, esports tournaments you follow. We record your stakes, outcomes, and balances after each round. This data lets us detect fraud and provide customer support — if you dispute a game outcome, we can review the hand history or match result.

Support and Communication Data

When you contact our support team through your Account Help menu or email, we collect your messages, support tickets, and any attachments. We use this data to resolve your issues and improve our support process. Support tickets are retained for two years for audit and training purposes.

Technical and Behavioral Data

We collect IP addresses, browser types, operating systems, timestamps of your logins, and pages you visit on tilt. We use cookies and similar tracking technologies to understand your browsing patterns and improve platform performance. See the Cookies section below for details.

How We Use Your Data

We use the data we collect for the following purposes:

• Account Management: Creating and managing your tilt account, processing deposits and withdrawals, and verifying your identity.
• Compliance and Fraud Prevention: Detecting fraud, money laundering, underage access, and duplicate accounts. We share verification data with third-party compliance partners as needed.
• Gaming Operations: Recording game outcomes, maintaining balance accuracy, and settling disputes.
• Customer Support: Responding to your inquiries and resolving issues.
• Platform Improvement: Analyzing user behavior to improve our live-dealer studios, sportsbook interface, slots selection, and overall service.
• Legal Compliance: Meeting regulatory requirements in jurisdictions where tilt operates.
• Security: Protecting your account from unauthorized access and investigating suspicious activity.

We do not use your data to send unsolicited marketing emails or SMS messages unless you have opted in. We do send transaction confirmations and account notifications (e.g., password resets, withdrawal approvals) as part of normal account operations.

Third-Party Data Processors

We share your data with the following categories of third parties:

• Payment Processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processes. These partners handle payment authentication and settlement. We provide them with your payment method and transaction amount; they do not receive your full tilt account history.
• Compliance and Identity Verification Partners: We contract with third-party verifiers to process your KYC documents. These partners compare your identity against global databases and sanctions lists. They store your documents according to their own data retention policies.
• Hosting and Infrastructure Providers: Our servers sit in data centres operated by third parties. These providers have access to encrypted data backups and technical logs but do not access your personal details directly.
• Law Enforcement and Regulatory Bodies: We disclose data to law enforcement, financial regulators, and tax authorities where required by court order or legal process.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your language preference, and track your navigation within tilt. Cookies are small text files stored on your device; you can disable them in your browser settings, though this may limit platform functionality.

We use analytics tools to track page views, button clicks, and form submissions. This data helps us understand how users interact with our live-dealer lobby, sportsbook interface, and account dashboard. We do not track you across other websites.

Your Rights on tilt

You have the following rights regarding your data:

• Right to Access: You can request a copy of all personal data we hold about you. Submit a request through your Account Settings or contact our privacy team. We will provide a downloadable file within 30 days.
• Right to Correction: If your information is inaccurate, you can update it through Account Settings. If you cannot update it yourself, contact our support team.
• Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements. Some data (e.g., KYC documents, transaction logs) may be retained for seven years for compliance. We will delete what we can and explain any retention reasons.
• Right to Account Closure: You can request permanent account closure at any time. We will freeze your account, process any outstanding withdrawals, and archive your data.
• Right to Withdrawal of Consent: If you have consented to certain data uses (e.g., analytics tracking), you can withdraw that consent. This does not affect the lawfulness of processing that occurred before withdrawal.

Data Location and Retention

Our servers are located outside Indonesia. Data may be processed and stored in multiple jurisdictions depending on our infrastructure partners. By using tilt, you consent to cross-border data transfer. We apply the same encryption and security standards globally.

We retain your data for as long as your account is active, plus:

• Identity and KYC documents: seven years after account closure or as required by law.
• Transaction logs and game history: seven years for audit and compliance purposes.
• Support tickets: two years for training and dispute resolution.
• Cookies and analytics data: deleted after 12 months of inactivity.

Security Measures on tilt

We protect your data using industry-standard practices:

• All data in transit is encrypted using TLS (Transport Layer Security).
• All data at rest is encrypted using AES-256 or equivalent.
• Access to your data is restricted to authorized personnel on a need-to-know basis.
• We monitor accounts for suspicious activity and alert you of potential breaches.
• We conduct regular security audits and penetration testing.

We do not guarantee that our systems are impenetrable — no security system is perfect. If a breach occurs, we will notify affected users within 30 days and work with law enforcement to investigate.

Jurisdiction and Data Handling

Our services are available only where local law permits. If you access tilt from Jakarta, Surabaya, Bandung, Medan, or Semarang, local data-protection laws may apply. We comply with applicable regulations in each jurisdiction where we operate.

If your jurisdiction has specific data-protection requirements (e.g., mandatory local data residency), we will comply within the limits of our technical capability. Contact our privacy team to discuss jurisdiction-specific concerns.

Contact and Policy Updates

To exercise any of your rights, submit a request through your Account Help menu or email our privacy team. Include "Privacy Request" in the subject line and specify your request type (access, correction, deletion, closure).

We may update this privacy policy from time to time. Material changes will be communicated via email to your registered address. Continued use of tilt after changes take effect means you accept the updated policy. For historical versions, contact our support team.

Last updated: 2026. For questions, contact our privacy team through your Account Help menu on tilt. We respond to inquiries within five business days.